Refund policy

Return & Refund Policy

At AKAR, every product is carefully manufactured, inspected, and packaged before dispatch. Due to the nature of our products, we do not offer returns or exchanges for reasons such as change of mind, personal preference, incorrect purchase decisions, or dissatisfaction after delivery.

Return & Refund Eligibility

A return, replacement, or refund may only be considered in the following cases:

The product arrives damaged during transit.
You receive the wrong product.
You receive the wrong product variant.

To be eligible, you must contact us within 48 hours of receiving your order.

Requests submitted after 48 hours of delivery may not be accepted.

How to Report an Issue

To report a damaged, defective, or incorrect item, please email us at support@akar3d.in with:

Your order number
Clear photographs of the product
Clear photographs of the outer packaging
A complete and unedited unboxing video recorded from the moment the sealed package is opened

Failure to provide the required evidence may result in the claim being rejected.

Replacement & Refund Process

Once your claim is received, our team will review the submitted information and assess the issue.

If the claim is approved, AKAR reserves the right to:

Provide a replacement product, or
Issue a refund to the original payment method used during purchase

The decision to provide a replacement or refund will be made based on the nature of the claim.

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Non-Returnable & Non-Refundable Items

The following situations are not eligible for returns, exchanges, replacements, or refunds:

Change of mind after purchase
Personal preferences or subjective dissatisfaction
Incorrect product selection by the customer
Orders placed by mistake
Products damaged due to misuse, mishandling, improper installation, or improper care after delivery
Minor variations, layer lines, texture differences, or manufacturing marks that are inherent to the 3D printing process
Custom-made, personalized, or made-to-order products
Sale, clearance, or discounted items